50ji Privacy Policy

Welcome to 50ji ("we," "us," "our," or "the Platform"). 50ji is an online gaming platform serving the Philippine market at 50ji.net, offering bingo, slots, live casino, sports betting, and sabong to registered players aged 21 and above. As part of operating this platform, 50ji necessarily collects and processes personal data relating to its players, prospective players, and website visitors.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we collect and process it, the conditions under which we may share it with third parties, how long we retain it, and the rights available to you as a data subject under Philippine law. This Policy applies to all personal data processed by 50ji in connection with your use of the 50ji website, mobile-optimized platform, customer support channels, and any related services.

By registering an account, logging in, or otherwise using the 50ji platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform immediately.

50ji acts as the Data Controller in respect of personal data processed through the 50ji platform. As Data Controller, 50ji determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

50ji has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related queries, requests, or complaints using the contact details set out in Section 15 of this Policy.

50ji collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include, but are not limited to, the following:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where explicitly required by law (for example, health information in the context of responsible gaming self-exclusion requests).

50ji collects personal data through the following channels and methods:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, submitting support tickets, filling out promotional claim forms, or communicating with our customer service team via chat or email.
• Automated Technical Collection: Data collected automatically when you visit or use the 50ji platform, including through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This includes your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page.
• Payment Processors: When you make a deposit or withdrawal, our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank) may share limited transaction confirmation data with us for reconciliation and fraud prevention purposes.
• Identity Verification Services: We may use third-party KYC service providers to verify the authenticity of identity documents submitted during account verification. These providers process your data solely on our behalf and under strict data processing agreements.
• Publicly Available Sources: In limited circumstances related to AML compliance and fraud prevention, we may supplement your data with information from publicly available sources, credit reference agencies, or sanctions screening databases as permitted under Philippine law.

50ji processes your personal data for the following specific purposes, each of which is supported by an appropriate legal basis as described in Section 6:

• Account Management: Creating, maintaining, verifying, and managing your 50ji player account, including processing your registration, enabling login, and managing your account preferences and security settings.
• Game and Platform Delivery: Providing access to bingo, slots, live casino, sports betting, sabong, and other games available on the 50ji platform, and personalizing your gaming experience based on your activity and preferences.
• Financial Processing: Processing deposit and withdrawal transactions through your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank), reconciling account balances, and managing the 50ji Wallet.
• Identity and Age Verification: Conducting Know Your Customer (KYC) checks to verify your identity and confirm that you meet the minimum age requirement of 21 years as mandated by PAGCOR regulations.
• Legal and Regulatory Compliance: Complying with obligations under Philippine law, including the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), PAGCOR licensing conditions, and any other applicable regulations.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: Monitoring player activity for signs of problematic gambling behavior, implementing self-exclusion and deposit limit tools, and fulfilling our duty of care obligations.
• Customer Support: Responding to your support queries, resolving disputes, processing complaints, and maintaining records of your interactions with our support team.
• Marketing and Promotions: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting our support team.
• Platform Improvement: Analyzing aggregated and anonymized usage data to improve the 50ji platform, identify technical issues, optimize game performance, and develop new features.

Under the Philippine Data Privacy Act of 2012, all processing of personal data must be based on one or more legitimate legal grounds. 50ji relies on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 50ji — i.e., operating your account, delivering games, processing financial transactions, and providing customer support.
• Legal Obligation: Processing required to comply with Philippine laws and regulations applicable to 50ji, including AML obligations, PAGCOR licensing conditions, and tax reporting requirements.
• Legitimate Interests: Processing necessary for 50ji's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and analytics, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

50ji does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly as necessary and under appropriate safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, and Metrobank, for the sole purpose of processing deposits and withdrawals. These providers process your data as independent data controllers under their own privacy policies.
• KYC and Identity Verification Providers: Third-party providers engaged to verify the authenticity of your identity documents and perform AML screening. These providers act as data processors under our instructions.
• Game Software Providers: Where technically required for the delivery of specific games on the 50ji platform, limited game session data (not identity data) may be processed by our game software suppliers.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, database management, and analytics service providers engaged to operate and maintain the 50ji platform. All such providers are bound by data processing agreements requiring them to maintain confidentiality and process data only on our instructions.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any court, tribunal, or law enforcement authority, where disclosure is required by law or a valid legal order.
• Professional Advisers: Lawyers, auditors, accountants, and insurers engaged by 50ji in the course of its business operations, subject to appropriate confidentiality obligations.

50ji uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognize your device on subsequent visits and remember your preferences.

You can control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. For full cookie management options, consult your browser's help documentation.

50ji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account relationship with 50ji and for a period of five (5) years after account closure, in compliance with AML record-keeping requirements under Philippine law.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Financial Transaction Records: Retained for five (5) years from the date of the transaction, in line with AML and tax record-keeping obligations.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years after account closure, as evidence of lawful processing.
• Analytics and Usage Data: Aggregated and anonymized within twenty-four (24) months; raw usage logs retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized, unless a longer retention period is required by law or is necessary for the establishment, exercise, or defense of legal claims.

50ji implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption in Transit: All data transmitted between your device and the 50ji platform is protected using TLS 1.2 or higher encryption, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive personal data stored in our databases is encrypted using AES-256 encryption. Passwords are never stored in plain text — they are hashed using industry-standard algorithms with unique salts per account.
• Access Controls: Access to personal data within 50ji is strictly limited to authorized personnel who require it to perform their job functions. Role-based access control (RBAC) policies are enforced across all internal systems.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection and prevention systems (IDS/IPS), DDoS mitigation, and continuous security monitoring.
• Regular Security Audits: 50ji engages independent third-party security firms to conduct regular penetration testing and vulnerability assessments of our platform and infrastructure.
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach, we will notify the National Privacy Commission within 72 hours of discovery and inform affected players as required by law.

While 50ji takes all reasonable steps to protect your personal data, no security system is impenetrable. You are also responsible for maintaining the confidentiality of your account credentials and for ensuring that your device is secured. Do not share your password with anyone, including 50ji support staff who will never ask for your password.

50ji's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure, KYC verification, and game software suppliers — may be located in or operate from jurisdictions outside the Philippines. Where personal data is transferred outside the Philippines, 50ji ensures that appropriate safeguards are in place to protect your data, including:

• Entering into data processing agreements with overseas processors that impose data protection standards equivalent to or exceeding those required under Philippine law.
• Transferring data only to jurisdictions that the National Privacy Commission has recognized as providing an adequate level of data protection.
• Applying additional technical safeguards such as encryption and pseudonymization to data transferred internationally.

By using the 50ji platform and consenting to this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with the safeguards described above.

The 50ji platform is strictly intended for use by individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. 50ji does not knowingly collect, process, or retain personal data from individuals under the age of 21.

During account registration, all players are required to confirm that they are 21 years of age or older and to submit valid government-issued identification as part of the KYC verification process. Any account found to belong to a minor will be immediately suspended, all funds returned where possible, and the account permanently closed.

If we discover that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on the platform are encouraged to contact us without delay.

To exercise any of your data subject rights as described in the Your Rights section above, please contact our Data Privacy Officer using the following process:

• Step 1 — Submit a Request: Email [email protected] with the subject line "Data Privacy Request — [Type of Request]" (e.g., "Data Privacy Request — Access").
• Step 2 — Identity Verification: To protect your data, we will ask you to verify your identity before processing your request. You may be required to provide a copy of a valid government-issued ID.
• Step 3 — Processing: We will acknowledge your request within three (3) business days and respond substantively within fifteen (15) business days. For complex requests, we may extend this period by a further fifteen (15) business days and will notify you accordingly.
• Step 4 — Resolution: We will communicate the outcome of your request in writing. Where we are unable to fulfil a request, we will explain our reasons clearly and inform you of your right to escalate to the National Privacy Commission.

Requests are processed free of charge unless they are manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or refuse to act on the request, with written justification provided to you.

50ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the 50ji platform for a period of at least thirty (30) days following the update.
• Send an email notification to all registered players with active accounts, summarizing the key changes.

Your continued use of the 50ji platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should close your account and cease using the platform before the effective date of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how 50ji is protecting your data. Archived versions of previous Privacy Policy editions are available upon request from our Data Privacy Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 50ji processes your personal data, please contact us using the following details:

• Data Privacy Officer — Email: [email protected] (subject line: "Attn: Data Privacy Officer")
• General Support: [email protected]
• Business Inquiries: [email protected]

Our support team is available 24/7 on Philippine Standard Time (PST, UTC+8). We aim to acknowledge all privacy-related inquiries within three (3) business days.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC can be reached through their official website and contact channels as published by the Philippine government.